SERVICE AND SUPPORT
Technical Team
National Optronics not only offers you the most innovative products and technologies, but also the support services that are needed to make the experience an overall success.
The regional presence and availability of National Optronics specialists assure excellent uptime for the production equipment.
Meet your National Optronics Tech Support Team
Steve Johnson
SENIOR DIRECTOR SERVICE
- National Optronics/National Optronics employee since:
1999 - What do you love the most about your job?
“My favorite part of my job is delivering exceptional customer service. We take pride in ensuring that every customer receives the highest level of care and support from our dedicated team. Whether it’s assisting with equipment or meeting lab needs, our commitment is to empower our customers to achieve success.”
Marc Allen
TRAINER & INTERNATIONAL SUPPORT TECHNICIAN
- National Optronics/National Optronics employee since:
2005 - What do you love the most about your job?
“Installations of new National Optronics equipment. I like making sure everything is right from the beginning, showing the new operators the features that will make their job easier, and pointing out the help graphics and other items that are always easily at hand on our machines to help them remember or understand for the first time how things work.”
Sean Langendorfer
FIELD SERVICE TECHNICIAN LEAD
- National Optronics/National Optronics employee since:
1998 - What do you love the most about your job?
“I love working with customers to help them get a fast return on investment, simplify their processes, and boost their overall efficiency and profitability.”
Michael Hartley
FIELD SERVICE TECHNICIAN
- National Optronics/National Optronics employee since:
2012 - What do you love the most about your job?
“If a customer has an issue, I like to solve it effectively and as soon as possible. So they can get back to taking care of their customer’s needs.”
Connor Talbott
FIELD SERVICE TECHNICIAN
- National Optronics/National Optronics employee since:
2023 - What do you love the most about your job?
“I really enjoy the hands-on, problem solving and variety each day brings. I get to work with advanced technology and help labs run efficiently while building strong relationships with clients.”
Brent Combs
PHONE SUPPORT SUPERVISOR
- National Optronics/National Optronics employee since:
2015 - What do you love the most about your job?
“I love being able to hear the excitement from a customer when their machine is back up and running.”
Jonathan Coleman
PHONE SUPPORT TECHNICIAN
- National Optronics/National Optronics employee since:
2004 - What do you love the most about your job?
“I take pride in helping our customers get their equipment running smoothly—and seeing their satisfaction is the best part of the job.”