SERVICE AND SUPPORT
Repairs and Returns
Quick Handling of Repairs and Returns
Our RMA procedure streamlines returns’ tracking and processing for fast, efficient service. To receive the best possible service when returning goods, please follow our RMA process (Return Merchandise Authorization). This ensures that returns and repairs are routed and traced precisely.
How to Proceed
STEP 1:
- You will receive an RMA number, or – if applicable – a response that the part in question cannot be returned/repaired
- The RMA number authorizes your parts return
- Pack all items thoroughly, clearly label the package with RMA number and send to your Spare Parts Logistic Center. After receipt of your shipment, it will be computer-registered and processed
- RMA numbers are valid for 60 days
Please note:
Returns without an RMA number cannot be accepted and will be returned
Request for RMA Number
A separate request should be completed for returns from each order/delivery.