COMPANY
Frequently Asked Questions
We have compiled a variety of frequently asked sales questions for your convenience or please feel free to call our sales office at 800.800.1550 with any questions you may have.
General Equipment
What are the advantages of using dry-edging equipment over traditional wet systems?
Unlike wet systems, dry-edging equipment requires no water during the edging process, except for a minimal amount used during the polishing phase. This not only conserves water but also simplifies the operation by eliminating the need for special water disposal procedures. Additionally, they are faster than wet edgers and don’t produce the awful smell when edging high-index lenses. This is because they cut the lens rather than pulverize it into a wheel.
What lens materials does your equipment process?
All plastic organic lens materials (no glass) with exceptional accuracy.
Can your edgers interface with other types of tracers or can your tracer interface with other edgers?
Yes. Our edgers are DCS/OMA compliant and can interface to other equipment through software that meets these standards.
What type of blocks does your edger use?
Our edgers can accommodate most types of blocks used in the industry, and geometric or optical center blocking are additional capabilities.
What is OMA Protocol? Data Communication Standard (DCS).
Members of the Optical Industry Association’s Lens Processing Technology Division agreed in 1994 to develop standards for data communication between equipment and computer systems in the ophthalmic laboratory. These members wrote a mission statement and formed a task group, of the most qualified experts in the industry, to develop the standards that exist today.
What edging pads do you recommend?
We recommend National Optronics’s LEAP III line of edging pads, but they have several other brands of edging pads that also work great. Please consult with your salesperson to guide you to the best edging pads for your needs.
Are cabinets available?
Yes, cabinets for our edgers are available for purchase. In the event that you have existing countertops or cabinets, a benchtop diagram can be provided to determine if you have the appropriate space.
Purchasing & Pricing
What number do I call to place an order?
Please call 800.800.1550, option 2. Use this number for all National Optronics parts and equipment orders, inquiries, and service requests.
Online orders can be placed at www.nationaloptronics.com or National Optronics web stores (visit www.dacvision.com), and they will be fulfilled by National Optronics. Order cut off time for overnight shipments is 3:30 pm Central. Customer Service hours: 8AM-5 PM Central.
What is the time frame for delivery after placing an order?
Typical lead-time is 4-6 weeks. Requests for special arrangements are accommodated when possible.
Are financing or leasing options available?
While we don’t offer direct financing, we work with trusted third-party finance partners who can provide flexible leasing and payment options. If you’re interested, we’ll be happy to connect you with a provider and assist you through the process.
Do you accept trade-ins?
Contact your sales representative for current offers.
Do you offer refurbished or pre-owned equipment?
From time to time, refurbished units are available. Availability is limited and is “first come, first serve”. Pricing is dependent upon the age and condition of the equipment.
Warranty
Does the equipment come with a warranty?
All new equipment comes with a one-year parts and labor warranty, as well as unlimited tech phone support.
How do I return parts still under warranty?
Please contact National Optronics customer service at 800.800.1550, option 1, to return parts under warranty.
Installation & Training
How long does it take to install the equipment?
Typical installation takes about 2 days to install and provide standard training.
What if I have questions after the installation of my equipment?
Just call our technical service department, and they will assist you and answer any questions you may have. National Optronics is known for the highest standard of service in the industry.
Who do I call with a finishing equipment question?
You can contact our technical support team at 800.800.1550, option 2 or email us at finishing_services@dacvision.com. If you have any issues connecting with our tech support team, our customer service team is always happy to connect you with the right person. The technical support team is based in Charlottesville, Virginia, and there are several field techs throughout the US.
Is training included with the purchase?
Yes, installation and training are included with your purchase (within the United States, its territories, and the Caribbean) and can be tailored to your staff, from newcomers to highly experienced personnel.
Is extra training available for the equipment?
Yes! You can receive in-depth equipment training through our Academy Training Center. We offer Tech Training and Basic Operator Training —designed to help your team get the most out of your equipment. Contact us or visit the Academy section on our website to learn more and register.
Maintenance & Support
What maintenance is required for the equipment?
Daily maintenance is very light and easy to perform, such as vacuuming the inside area and performing visual checks to wear items.
Do you offer service contracts or support plans?
Currently we do not have any service contracts or support plans. We do offer service visits as needed and in-house training classes.
How do I schedule a service appointment?
You will need to call our tech support team at 800.800.1550, option 3, and speak with one of our phone support team members. If you need to request a visit, they will submit the request for a service quote, and one will be provided to you as soon as possible. Once approve the quote, then we will schedule you for a visit. Please be sure to let the representatives know your urgency level, and they will try to accommodate as best as they can.
Is remote diagnostic available with the QM-X4 and 10-Series equipment?
Yes, with a dedicated internet connection to the machines, we can dial-in remotely and offer technical assistance.